Refund Policy

We can’t accept returns on coffee due to it’s perishable nature.

However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at within one week of receiving your order.

We’ll gladly accept returns or exchanges on defective or unused items.

If your equipment/accessory is faulty, we certainly want to make it right. We can’t accept returns on used equipment that is on working
order. Please be sure that all equipment/accessory is returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned by mail. We are not able to accept returns at our factory location.  

Email your order number, name, the reason for the return, and the item and quantity you wish to return to .We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping. 

We are happy to replace any items damaged in transit.

We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage.Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.